Privacy Policy and Collection Notice

Introduction & Purpose of this Policy

Alliance Real Estate (A.B.N. 88 099 440 696) (‘the Company’) provides real estate services including Real Estate Property Management and Real Estate Sales.

We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APP) which regulate the collection, use and disclosure of personal information.

The Privacy Act 1988 (Cth)(the Act) allows for ‘personal information’, including ‘sensitive information’ (which are defined in the Act) about you to be collected, used and disclosed provided we have provided you with notice and in certain circumstances also obtained your consent. In this Privacy Policy and, where appropriate, a reference to ‘personal information’ includes ‘sensitive information’.

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on our website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to our website.

This Privacy Policy is available on our website, at our office and may also be made available to you at any property inspection.

This Privacy Policy and Collection Notice explains;

The scope of our Privacy Policy;
Interpretation;
What is personal information;
Why we collect personal information;
What personal information we collect;
Employee Records;
How we collect personal information;
Information disclosed;
When do we disclose your personal information;
How your personal information may be used;
Marketing and opt-out;
How we share your personal information
Overseas disclosure;
Anonymity and pseudonyms;
What happens if you do not provide your personal information;
Accessing your personal information;
Correction of your personal information;
Integrity of your personal information;
Information security;
Cookies;
Links to other websites;
Privacy Officer contact details;
Complaints;
Acceptance of this privacy policy

Scope

This Privacy Policy governs all personal information collected by and provided to us and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. This policy applies to independent contractors and job applicants, as well as individuals who provide us with personal information.

Interpretation

Personal pronouns: except where the context otherwise provides or requires:

The terms We, Us or Our refers to Alliance Real Estate and
The terms You or Your or User refers to any person who provides us with personal information in any form or by any means.
The term User refers to any person using our website.

What is personal information?

Personal information is any information that can be used to identify you. This includes any information or an opinion about you (including information or an opinion forming part of a database), whether true or not, and no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.

Why we collect personal information

We collect personal information from you for the following purposes:

To allow us to lawfully carry out our real estate functions and activities;
To enable us to deliver the products and services that you requested;
To provide you with further information about the products and services you requested;
To personalise and customise your experiences with us;
To help us review, manage and enhance our services;
To communicate more effectively with you;
For administration purposes, including charging, billing and collecting debts;
To promote and market our products and services which we consider may be of interest to you;
When considering making offers to job applicants and prospective employees or for employment purposes;
To receive services from you or the organisation which employs you.

We may also collect, hold, use and/or disclose personal information if you consent or if required or authorised under law.

What personal information we collect

We collect personal information that is reasonably necessary for one or more of its functions or activities.

The type of information that we collect, and hold may depend on your relationship with us. For example:

Candidate: if you are a candidate seeking employment with us, we may collect and hold information including your name, address, email address, contact telephone number, employment history, references, resume, emergency contact, taxation details, qualifications, payment details.

Customer: if you are a customer of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, 100 points of ID.

Supplier: if you are a supplier of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, information about goods and services supplied by you and insurance information.

Sensitive information: we will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of the Company’s functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.

If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please feel free to raise this with us.

Employee Records

This policy does not apply to the collection, holding, use or disclosure of personal information that is an employee record.

An employee record is a record of personal information relating to the employment of an employee. Examples of personal information relating to the employment of the employee include, but are not limited to, health information and information about the engagement, training, disciplining, resignation, termination, terms and conditions of employment of the employee.

How we collect personal information

We may collect personal information in a number of ways, including without limitation:

through application forms;
by email or other written mechanisms;
over a telephone call;
in person;
through transactions;
business cards;
contracts;
through our website;
through surveillance cameras;
by technology that is used to support communications between us;
from third parties, including through publicly available information sources (which may include telephone directories, the internet and social media sites).

How we collect personal information from you

We must collect personal information only by lawful and fair means. We will collect personal information directly from you if it is reasonable or practicable to do so.

We will collect personal information from you in the following circumstances:

Property Management

if you are a prospective or current landlord and you want us to manage your property, then we will collect personal information from you in order to identify you and the property;
if you are a prospective or current landlord and you want us to manage your property, then we will collect personal information from you in order to comply with our AML/CTF Obligations;
if you are a prospective or current tenant and/or you inspect any rental property, then we will collect personal information from you when you attend the property inspection; and
if you are a prospective or current tenant and you want to rent a property, then we will collect personal information from you, usually at the rental application stage from the rental application and supporting documentation that you supply. If you are the successful tenant then we may also collect personal information from you during the continuation of any tenancy or lease agreement with the landlord.

Sales

if you are a prospective or current vendor and you want us to act as your sales agent, then we will collect personal information from you in order to identify you and the property;
if you are a prospective or current vendor and you want us to sell your property, then we will collect personal information from you in order to comply with our AML/CTF Obligations;
if you are a prospective or current purchaser and you inspect any property, then we will collect personal information from you when you attend the inspection;
if you are a current purchaser, then we will collect personal information then we will collect personal information from you in order to comply with our AML/CTF Obligations; and
subject to the other provisions of this Privacy Policy, we may also collect personal information from you when you make any other enquiry with us about the property.

How we collect personal information from other sources

We can collect personal information about you from other sources in any manner permitted by the Act. We will only collect personal information from other sources where it is reasonably necessary for us to do so in relation to, or in connection with, any services we are supplying in connection with our real estate and/or strata agency business. Examples of such sources of personal information include:

from your agents, other owners, insurers and underwriters, contractors, legal, financial and other advisors in relation to or in connection with any tenancy, lease or contract for sale of the property;
from public registers including those managed by the NSW Land & Property Information;
from publicly available information;
from property valuers or related service providers; and
from our other service providers including any third party that has been authorised to supply us with personal information.

When we collect personal information about you through publicly available information sources, such information will be managed in accordance with the APPs.

Unsolicited personal information is personal information that we receive which we did not solicit. Unless we determine that we could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, we must destroy the information to ensure it is de-identified.

When the law authorises or requires collection of personal information

There are laws that may require us to collect and disclose your personal information. For example, we may be required to collect and disclose your personal information pursuant to the Property, Stock and Business Agents Act 2002 (NSW), including any regulation under that law.

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

providing services and customer support, including service updates;
maintaining and updating our records;
comparing information for accuracy, and verifying it with third parties; and
providing information as authorised or required by law or a relevant government body or authority.

We will not use your personal information for any purpose for which you would not reasonably expect us to use it for. Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other regulatory requirement.

When do we disclose your personal information?

You acknowledge and agree that we may disclose your personal information for any of the purposes for which it is was collected, as indicated under ‘Why we collect personal information’ of this policy, or where it is under a legal duty to do so.

Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.

Before we disclose personal information about you to a third party, we will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.

How your personal information may be used

We may collect and disclose your personal information for the following purposes including:

Property Management

to identify and/or verify the identity of any prospective or actual landlord or tenant for any property we manage or propose to manage;
to process and assess any application received in relation to a tenancy or lease of any property;
to advertise, market and promote any tenancy or lease of any property;
to negotiate and prepare any tenancy agreement, lease or any other document for any property;
to liaise and exchange information with the landlord or the tenant as well as their agents, contractors, legal, financial and other advisors in relation to or in connection with any tenancy or lease of the property;
to manage any tenancy or lease agreement including the collection of rent and other amounts on behalf of the landlord and the preparation of required statements of account;
to ensure the safety and security of landlords and existing occupiers and of each of their property in connection with the inspection of any property by prospective tenants;
to provide your insurer with information relating to or connected with any property;
to comply with any applicable law in connection with the tenancy agreement or lease;
to confirm whether the landlord or tenant is registered for GST purposes;
to tell you about any other rental property that we are managing or any other service that we provide, unless you tell us not to (this is referred to as direct marketing);

Sales

to identify and/or verify the identity of any prospective or actual vendor for any property;
to advertise, market and promote the sale of any property;
to negotiate and manage the sale of any property (including to provide non-legal assistance with the exchange of the contracts for the sale of property as well as the preparation of any required statements of account);
to liaise and exchange information with the vendor, purchaser (including any prospective purchaser) as well with their respective agents, contractors, legal, financial and other advisors in relation to or in connection with the sale of the property;
to ensure the safety and security of vendors and existing occupiers and of each of their property in connection with auctions and the inspection of any property by prospective purchasers;
to comply with any applicable law in connection with the sale of the property;
to confirm whether the vendor or purchaser is registered for GST purposes;
to tell you about any other property that we are selling or any other service that we provide, unless you tell us not to (this is referred to as direct marketing);

Generally

to provide statistical and other information to the Real Estate Institute of New South Wales, and other entities which provide us with statistical and other information, including property, portal and property data providers.
to allow us to run our business efficiently and to perform administrative and operational tasks;
to comply with any dispute resolution or other legal process;
to act on behalf of clients in accordance with any agency agreement and to comply with our obligations under that agreement;
in order to update our records and your contact details;
to operate controlled money accounts;
if we enter into or propose to enter into any agreement or arrangement with any party for the purpose of, or in connection with, the acquisition of our business (including any part of our business that includes personal information), then we may provide that party (including its legal, financial and other professional advisers) with personal information in relation to or in connection with those arrangements;
to comply with the law including our AML/CTF Obligations; and
any other purpose to which you have consented.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by you for marketing and research purposes, to analyse and improve products, benefits and services and to inform you of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to you, unless you tell us, or have previously told us, not to. We will not use your sensitive information for these purposes without your consent.

If you do not wish to receive any information about such products, services and benefits you can opt out of receiving direct marketing communications from the Company by contacting the Privacy Officer in writing (details specified below) or, where available, accessing the Company’s website and unsubscribing appropriately. We will not use your sensitive information for these purposes without your consent.

How we share your personal information

Sharing personal information with third parties

We may seek and use personal information about you from, and use or disclose personal information about you to, third parties in relation to or in connection with the potential or actual rental of a property, the sale and purchase of a property or other business or administrative functions for the real estate and/or strata agency. These third parties may include:

your representatives, attorneys, lawyers, settlement agents, accountants, brokers;
any conjunction, co-listing, buyers’ or other property agents that acts on your behalf in connection with the rental, leasing, sale and purchase of property;
auctioneers;
your financier including any mortgage brokers that may be assisting you with any existing mortgage loan or application in relation to the sale or purchase of property;
valuers, surveyors, insurers, re-insurers, claim assessors and investigators;
financial institutions including deposit taking institutions;
if you are a tenant, including any prospective tenant, your referees, including your employer or other individuals to confirm your identity and/or other details about you in any rental application that you submit;
organisations in and associated with debt collecting;
law enforcement agencies;
government and/or regulatory bodies including (without limitation) the NSW Land and Property Management Authority, Australian Taxation Office, the NSW Office of State Revenue. In many cases, these organisations may share information with foreign authorities;
mailing houses and telemarketing agencies that assist us to communicate with you;
if we enter into, or propose to enter into, any agreement or arrangement with any party for the purpose of, or in connection with, the acquisition of our business (including any part of our business that includes personal information), that party (including its legal, financial and other professional advisers) to provide personal information in relation to or in connection with those arrangements; and
service providers including IT and data consultants, agents, contractors and advisers that assist us to conduct our business.

Sharing personal information with related companies

We may share personal information about you with our related companies for any of the purposes described above.

Overseas disclosure

We do not disclose personal information overseas.

We may store information about you in cloud storage and IT servers or other types of networked or electronic storage that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

We will take reasonable steps to ensure that any overseas organisation that receives your personal information will comply with the Act.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms

General users of our website do not need to disclose their identity to us in order to use our website. Our website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

We are not always able to deal with people who do not wish to identify themselves. This will be particularly the case when we are proposing to, or we do, act for a vendor or a landlord in relation to either the sale or rental/lease of any property. This will also apply where we are also dealing with actual or prospective tenants for any rental property that we manage.

Further, we are not able to allow people through any property inspections who do not wish to identify themselves as this can create security and other concerns for the property owner (among other considerations).

However, where possible, we can provide information of a general nature such as, for example, we can respond to general telephone and related enquiries about a rental/lease or sale property to unidentified individuals. Of course, if an individual makes an enquiry by email or other electronic or written methods then there is every possibility that the mode of communication may identify you.

What happens if you do not provide your personal information?

You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, we will take reasonable steps to comply with your request. However, we will require you to identify yourself if:

We are required by law to deal with individuals who have identified themselves; or
It is impracticable for us to deal with you if you do not identify yourself or elect to use a pseudonym. This might include ensuring the safety of others for whom we have responsibility.

Please be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested services.

If you do not provide your personal information to us, it may not be possible to provide you with the service that you have requested or applied for, for example:

if personal information is not disclosed in a rental application by a prospective tenant, then we may be unable to process the application and/or submit it to the landlord for their consideration or approval. If you enter into a rental or lease agreement, you will need to be identified and your personal information will be included in the rental or lease agreement;
if personal information is not disclosed by a vendor in connection with the sale of their property, we will not be able to verify that they are the owner of the property and/or to advertise and market the property;
if personal information is not disclosed by a prospective purchaser at an open inspection, then we may not be able to admit them into the inspection;
if personal information is not disclosed by a prospective purchaser at an auction, then we will not be able to register them as a bidder;
if personal information is not disclosed by an owner in connection with the management of their strata scheme or their property, then we will not be able to verify that they are the owner of the property and manage the strata scheme;
if personal information is not disclosed and we cannot comply with our AML/CTF Obligations we may not be able to provide any services; and
to let you know about other services we provide that might be suitable for your needs (unless you opt out of this by telling us that you do not wish to receive such information).

Accessing your personal information

Unless we are entitled to withhold access to your personal information (there are various reasons why this may be the case), you have the right to request access to any personal information held by us which relates to you.

Any requests for access to your personal information should be made in writing to the Privacy Officer (details specified below). We may charge a reasonable fee where access to personal information is provided. We will respond to any request within a reasonable period.

There are certain circumstances in which we may refuse to grant you access to the personal information. In such situations we will give you written notice that sets out:

the reasons for the refusal; and
the mechanisms available to you to make a complaint.

Correction of your personal information

You also have the right to request the correction of any personal information which relates to you that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

If we hold personal information and you make a request in writing addressed to the Privacy Officer to correct the information, we must take steps as are reasonable to correct the information and we will respond to any request within a reasonable period.

There are certain circumstances in which we may refuse to correct the personal information. In such situations we will give you written notice that sets out:

the reasons for the refusal; and
the mechanisms available to you to make a complaint.

If we correct personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, we will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.

Integrity of your personal information

We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that we:

collect is accurate, up-to-date and complete; and
uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up-to-date and complete.

We will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

If we hold personal information and no longer need the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and we are not required by law to retain the information, we will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behaviour is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.

Privacy Officer contact details:

If you require any further information about our management of personal information or has any queries or complaints, they should contact our Privacy Officer.

Our Privacy Officer can be contacted in the following ways:

The Privacy Officer

Alliance Real Estate

Postal address: 167 Tower Street, Panania NSW 2213

Telephone number: 02 9771 6115

Email address: theo@allianceaust.com.au

Complaints

You have a right to complain about our handling of your personal information if you believe we have breached the APPs.

If you wish to make such a complaint to us, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with our complaints procedure and we will provide a response within a reasonable period.

If you are unhappy with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

The Office of the Information Commissioner can be contacted as follows:

Phone enquiries	1300 363 992 Mon–Thurs 10am–4pm AEST/AEDT
Online enquiries	Enquiry form
Post	GPO Box 5288 Sydney NSW 2001
Fax	+61 2 9284 9666

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.

Alliance Real Estate

ABN 88 099 440 696

Licensee in Charge Theo Kalinderidis

Address: 167 Tower Street, Panania NSW 2213

Phone: (02) 97716115

Fax: (02) 97714700

Email: theo@allianceaust.com.au

Website: www.allinceaust.com.au

Privacy Policy and Collection Notice – July 2026

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LEGAL INFORMATION

By accessing and using Alliance Real Estate’s website, you are agreeing to the following clauses:

DISCLAIMER

Alliance Real Estate believe that the information contained in this website is correct. However, no representation or warranties of any nature are given, intended or implied and you should rely on your own enquires to determine the accuracy of material available on this website.

The information contained on each individual property for sale or for rent has been gathered from the vendor or landlord of the property and professional service providers. We cannot verify its accuracy either way. Prospective purchasers or tenants must rely on their own enquiries and should verify accuracy of information before proceeding with a purchase or lease.

Please note, the material available is general information only, and is subject to change without notice. The information held within this website should not be relied on as a substitute for legal, financial, real-estate or other expert advice. Alliance Real Estate disclaims all liability, responsibility and negligence for direct and indirect loss or damage suffered by any person arising from the use of information presented on this website or material that arises from it.

COPYRIGHT

All material available from Alliance Real Estate’s website is copyright material under the ownership of Alliance Real Estate. Aside from fair dealing permitted by the Copyright Act 1968, visitors are granted permission to download or display this website’s material for private purposes only, in keeping that they abide with the disclaimer above. For use of copyright material beyond privacy or research purposes, a written expression of the request of permission must be sought from Alliance Real Estate. If permission is given by Alliance Real Estate, material may be reproduced with the copyright owner’s name and interest acknowledged. Upon the reproduction of information, it is your assumed responsibility to ensure the accuracy of material at any time, as it is subject to change without notice as outlined above.